Tech Guru: Emergency tips before you call

If you’re having sudden computer trouble, you may be able to fix it yourself with a simple step or two. Imagine how good that’d feel.

If this advice makes no sense to you, or if you’ve tried all the relevant steps without success, call us.

#1	If possible, save all your open work. If you’re on a network and it’s not responding, try saving to your desktop. If other people in your office are having the same problem, ask them to save locally also.
#2	If you’re getting an error message, write it down. This will be one of the first things we’ll ask you for.
#3	Switch off your computer and monitor, then switch them on again.
#4	If the problem persists on your computer and others in the office, reboot the server.
#5	If your internet isn’t working, click here.