Introduction

We meet with key individuals to discuss business goals, processes, operations, objectives, and pain points and match these up with Tech Guru’s services.

Analysis

We perform a thorough IT analysis of your business, documenting the entire network, computers, software, hardware, internet connection, and peripherals.

Strategy

We run reports and analyze the information gathered in the analysis and establish a baseline configuration and compare it to your current position.

Briefing

We meet a second time to go over the plan of action we’ve developed in the form of a proposal and work with you to decide on the type of ongoing, proactive support and maintenance that best fits your organization’s needs.

Launch

We adjust the proposal if necessary, sign a service agreement, receive down payment. Then our team brings your network to the baseline conditions necessary to implement an Enlightened IT program that covers the health your entire IT infrastructure for a fixed monthly fee.

Maintenance

Once initial projects are completed, we remotely monitor your PCs/network and provide standard software upgrades automatically. The goal is to anticipate equipment problems before they occur. Tech Guru will provide any needed on-site service and repairs, automatically replacing equipment when it goes off warranty.

Continuous Improvement

We meet with key individuals on a regular basis to get feedback and to use that feedback to improve our services to more closely align with your business goals and objectives.