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Welcome to Enlightened IT: 24/7 monitoring and updating of your entire network to head off problems before they occur. Managed care to make technology a stable, predictable budget line. And, foremost, the human touch that improves your experience of technology at work. Depending on your workplace’s IT needs, we offer two levels of service.
| Usage |
- Single-site network
- General office environment
- Major-label business software for PC and Mac:
MS Office, iWork, QuickBooks, Creative Suite, Lotus, etc.
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- Multiple-site networks
- Mobile operations
- Customer-facing applications
- Custom/proprietary technical software that requires vendor management
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| Live Support |
Regular business hours:
9-5/Mon-Fri |
24/7 |
| Who can originate a service call |
One designated contact/
manager |
Everyone in the company |
| Pricing and terms |
Pricing offered on a proposal based on your business’ demands. Initial assessment and strategy plan is a separate charge. Monthly managed care fee based on the size and complexity of the IT environment. Payment due in the month preceding the month covered. One-year contract required. |
| What's included |
- All IT hardware and software: “anything with lights and buttons”
- Remote monitoring and preventative maintenance
- Remote service and account management online
- All needed onsite response
- Firewall, antivirus, remote backup and other security
- Software updates and patches
- Automatic replacement when equipment goes off warranty
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- Standard coverage plus productivity enhancements for high-demand operations, including:
- “Hot spare” – You lose your laptop, break it, or it simply konks out. We’ll deliver a fully-loaded clone to your office within two hours of the service call.
- Schedule management – We’ll filter and schedule your automatic software updates to optimize usage and minimize disruption
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| What's extra |
Special projects and other non-recurring service, including:
- New software deployment
- New workstation setup
- Company moves and physical expansions
- Integration of new business units/mergers & acquisitions
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