Tech Guru: Services

Welcome to Enlightened IT: 24/7 monitoring and updating of your entire network to head off problems before they occur. Managed care to make technology a stable, predictable budget line. And, foremost, the human touch that improves your experience of technology at work. Depending on your workplace’s IT needs, we offer two levels of service.

Usage	Single-site network General office environment Major-label business software for PC and Mac: MS Office, iWork, QuickBooks, Creative Suite, Lotus, etc.	Multiple-site networks Mobile operations Customer-facing applications Custom/proprietary technical software that requires vendor management
Live Support	Regular business hours: 9-5/Mon-Fri	24/7
Who can originate a service call	One designated contact/ manager	Everyone in the company
Pricing and terms	Pricing offered on a proposal based on your business’ demands. Initial assessment and strategy plan is a separate charge. Monthly managed care fee based on the size and complexity of the IT environment. Payment due in the month preceding the month covered. One-year contract required.
What's included	All IT hardware and software: “anything with lights and buttons” Remote monitoring and preventative maintenance Remote service and account management online All needed onsite response Firewall, antivirus, remote backup and other security Software updates and patches Automatic replacement when equipment goes off warranty	Standard coverage plus productivity enhancements for high-demand operations, including: “Hot spare” – You lose your laptop, break it, or it simply konks out. We’ll deliver a fully-loaded clone to your office within two hours of the service call. Schedule management – We’ll filter and schedule your automatic software updates to optimize usage and minimize disruption
What's extra	Special projects and other non-recurring service, including: New software deployment New workstation setup Company moves and physical expansions Integration of new business units/mergers & acquisitions