By monitoring your system remotely, we can head off most IT problems before they occur. Couldn’t be smoother. But when issues do occur and you contact us for service, we will assess the problem and initiate a solution according to the following priority scale.

	Intermittent problem affecting single end user Not time-sensitive Work-around can be easily implemented Productivity is minimally impacted
	Issue disrupts productivity of multiple users No simple work-around is possible Core IT service is involved: network, server, email, internet
	Customers are affected Essential business functions fail Access lost to line of business software Potential loss of data