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By monitoring your system remotely, we can head off most IT problems
before they occur. Couldn’t be smoother. But when issues do occur and
you contact us for service, we will assess the problem and initiate a
solution according to the following priority scale.
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- Intermittent problem affecting single end user
- Not time-sensitive
- Work-around can be easily implemented
- Productivity is minimally impacted
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- Issue disrupts productivity of multiple users
- No simple work-around is possible
- Core IT service is involved: network, server, email, internet
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- Customers are affected
- Essential business functions fail
- Access lost to line of business software
- Potential loss of data
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